For Terms and Conditions click HERE

Last updated: October 2025

1. Introduction

Welcome to Kokocarwash (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://www.kokocarwash.co.uk, make a booking, or contact us.

2. Who We Are

Business name: Kokocarwash
Address: 14 Simpson Place, Dingwall, Highland, IV15 9QD, United Kingdom
Email: office@kokocarwash.co.uk
Website: https://www.kokocarwash.co.uk

We are the “data controller” of your personal information under UK data protection law.

3. What Personal Data We Collect

We collect the following types of information when you use our website or services:

  • Contact details: your name, email address, and phone number (when you fill out a contact or booking form).
  • Booking details: information about your vehicle, service preferences, and appointment date/time.
  • Technical information: cookies and other information about how you use our website (see section 7 below).

We do not collect or store any financial information on our website.

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and process bookings.
  • Provide our car wash and valeting services.
  • Communicate with you regarding your appointment or service.
  • Improve our website and customer experience.
  • Comply with legal and regulatory requirements.

We only process your data when it is necessary for our legitimate business interests, to perform a contract with you, or to comply with our legal obligations.

5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Your data is stored securely and only for as long as necessary to fulfil the purposes outlined in this policy — typically up to 12 months after your last contact or booking, unless required by law to keep it longer.

6. Sharing Your Data

We do not sell or rent your personal information.
We may share data only with:

  • Service providers or contractors who help us operate our website or booking system (under strict confidentiality agreements).
  • Legal authorities, if required by law.

All third parties handling your data must comply with UK data protection laws.

7. Cookies and Website Tracking

Our website uses cookies to ensure it functions correctly and to enhance your browsing experience.

Cookies are small files stored on your device that help remember your preferences. You can disable cookies in your browser settings, but some parts of the site may not work properly without them.

We do not use Google Analytics or any advertising tracking tools.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access a copy of the personal data we hold about you.
  • Request correction of any inaccurate or incomplete information.
  • Request deletion of your data, where applicable.
  • Object to the processing of your personal data.
  • Withdraw your consent at any time (if applicable).

To exercise your rights, contact us at office@kokocarwash.co.uk.

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Kokocarwash
14 Simpson Place, Dingwall, Highland, IV15 9QD, United Kingdom
Email: office@kokocarwash.co.uk